1. What are your shipping rates within Australia?
CollectaCoin Australia offers flat-rate shipping of $13 for orders delivered within Australia.
Orders valued at $350 or more qualify for FREE standard shipping within Australia.
Please note that bullion products are excluded from our free shipping promotion and applicable shipping charges will be calculated separately.
2. Which carrier do you use within Australia?
All domestic orders are shipped securely via Australia Post and include tracking to track your parcel.
Once your order has been dispatched, tracking details will be sent to the email address provided at checkout.
3. Do you offer international shipping?
Yes. CollectaCoin Australia ships internationally to selected destinations.
We offer FREE international shipping on eligible orders over AU$750. Please note that bullion products are excluded from this promotion.
For orders below this threshold, the following shipping options are available:
International Shipping Rates
- Australia Post Express Courier International (EMS): AU$85
Estimated Delivery Times
- EMS: approximately 7–15 business days
Delivery times are estimates only and may vary depending on the destination, customs processing and circumstances outside our control.
Customs, Duties & Taxes
International customers are responsible for any applicable customs duties, import taxes, tariffs, brokerage charges or other fees imposed by the destination country. We recommend reviewing your local import requirements before placing an order.
4. How long will my order take to process?
At CollectaCoin Australia, we take great care to ensure every order is prepared, packaged and dispatched securely.
In-Stock Products:
Orders are generally processed and dispatched within 1-3 business days. During major releases, sales events or periods of unusually high order volumes, processing may take approximately 3–5 business days.
Pre-Sale Products:
Estimated availability or dispatch information will be displayed on the relevant product page.
If an order contains both in-stock and pre-sale products, the entire order will generally be dispatched once all products are available, unless alternative arrangements have been made.
5. How long will delivery take?
Delivery times vary depending on your location and selected shipping service.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, allowing you to monitor your delivery.
6. How can I track my order?
Your tracking number will be provided in the shipping confirmation email sent to the email address used at checkout.
Registered customers may also be able to access their order and tracking information by signing into their CollectaCoin Australia account.
7. How will my order be packaged?
We understand that condition and presentation are extremely important to collectors.
Every CollectaCoin Australia order is carefully inspected and securely packaged using appropriate protective wrapping, cushioning and/or protective fill to minimise movement and help ensure your collectables arrive safely and in excellent condition.
RETURNS POLICY
1. Can I return an item?
Our products are supplied new unless otherwise clearly stated and are sourced directly from mints or reputable distributors and industry partners.
We offer a 14-day return period from the date of receipt where an eligible product is not as described on our website, provided the item is returned in its original packaging and original condition.
Products must not have been opened, altered, damaged or removed from sealed mint packaging where applicable.
Shipping and handling charges are non-refundable, except where otherwise required under Australian Consumer Law.
Nothing in this policy is intended to exclude or limit any rights or remedies available to customers under the Australian Consumer Law.
2. How will my refund be processed?
Once an approved return has been received and inspected, eligible refunds will generally be processed within 14 days.
Refunds will normally be returned using the original payment method. For example, payments made by credit or debit card will be refunded to the original card, while PayPal transactions will be refunded to the relevant PayPal account.
3. How do I arrange a return?
Please contact CollectaCoin Australia before returning any product.
Provide your order number, details of the product and the reason for the return. Our team will review your request and provide return instructions where applicable.
Products returned without prior authorisation may experience processing delays.
ORDER CANCELLATION POLICY
Please review your order carefully before completing your purchase.
Once an order has been placed and accepted by CollectaCoin Australia, we begin allocating stock and processing the transaction.
Where a customer requests cancellation of an accepted order, CollectaCoin Australia may charge a cancellation fee of up to 15% of the cancelled order value to cover reasonable administration, payment processing, stock allocation and other costs incurred in connection with the order.
Certain bullion, precious metal, pre-sale, special-order and limited-allocation products may not be eligible for cancellation due to market price movements, supplier commitments or the nature of the product.
Any cancellation remains subject to applicable Australian Consumer Law, and nothing in this policy limits a customer's statutory consumer rights.